Returns and refusals

You can cancel before dispatch or refuse the parcel on delivery. After receipt, contact customer service to learn which conditions apply.

Before dispatch

Tell the adviser during the call: the order will be cancelled and nothing will be sent.

You can refuse the parcel to the courier. As you have not paid, you owe nothing.

If a product is damaged or differs from what you ordered, email contact@sonilia.com with a photo. We will reply within two working days.

For questions about an opened product or a defect, contact customer service to check the conditions that apply in your country.

You can say no as long as you have not paid.