Frequently asked questions
How do I place an order?
Enter your name and phone number on the product page. An adviser will call to confirm.
Do I have to pay online?
No. You pay the courier when the parcel arrives.
Does the price include delivery?
The price shown on the product page includes delivery. The adviser confirms the amount during the call.
How long does delivery take?
The adviser will tell you the delivery time during the confirmation call.
Why is there a confirmation call?
To confirm the product, quantity and address with you before dispatch.
Can I cancel?
Yes, during the call or by refusing the parcel to the courier.
Is my data sold?
No. Your name, phone number and IP address are shared with the commercial partner, call centre and carrier to process your order.
Are the products medicines?
No. The catalogue includes supplements, personal-care products and other items that are not presented as medicines.
Who makes the products?
Where available, manufacturer or distributor details appear on the packaging. We sell products as packaged.
Can I order several products?
Yes. Tell the adviser during the call.
What if I am not home for delivery?
The courier will try again or contact you, depending on the carrier’s procedures.
Do you deliver to my country?
Each country we serve has its own catalogue. If you do not see yours, we do not deliver there yet.
How can I contact you?
Email contact@sonilia.com. We reply within two working days.